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Frequent Questions

We’ve compiled frequent questions and responses here. If your question isn’t answered, feel free to get in touch with us!
Online Banking
How do I enroll for Online Banking?
When you are on our homepage, you will see a tab to the far right that says Login. Upon clicking on the Login button, you will see an option for First Time User. Click on First Time User and fill in the needed information, hit submit, and you will receive an email with your log in credentials. 
How do I reset my Username or Password?
  • Upon your first time logging in to Online Banking, you will have the option to change your username and/or password.
  • If you have already logged in and are wanting to update your log in credentials, you will hit the Options tab, then the Personal tab. Scroll down to Modify Login Information and update your username or password as needed.
 
 
 
 
 
 
Mobile Deposit
What is Mobile Deposit?
Remote Deposit is a tool that allows you to deposit checks through The First's mobile banking app.
How do I enroll for Mobile Deposit?

You can request mobile deposit directly from the mobile app. You will need to download the mobile app and send a request by selecting Deposit a Check under the main menu and then following the prompts to enroll each account that you want to have access for mobile deposit.

 
 
 

 
 
eStatements
What are eStatements?
eStatements are electronic bank statements that you can view online. This makes it easy for you to view, download and print your monthly statements. 
How do I request eStatements?
Once you have enrolled and accessed your online banking account, you will then click on the eStatements tab. This tab will direct you to "sign up" for eStatements and allows you to choose one, or all accounts that you would like to enroll.
How do I access my eStatements?
Once you have logged into your online banking, you will click on the eStatements tab. You will then click on the eStatements/Notices tab which will allow you to choose which month you would like to view, from the previous 18 months of bank statements.
How many years of eStatements may I view in online banking?
You can access up to 18 months of past bank statements.
 
 
Telephone Banking
What is the number for Telephone Banking?
1-866-362-6477
Do I have to be approved for Telephone Banking? Does this have a fee?
Telephone Banking is available at no cost for all customers of The First.
What hours is Telephone Banking available?
Telephone banking is available 24 hours a day.

 
 
 
Mobile Banking App
How do I enroll in Mobile Banking?
Once you have enrolled and accessed your online banking account, you will then click on the Options tab. You will then click on the Mobile Settings tab and fill out the required information. Once you have hit submit, you will receive a text notification confirming your enrollment with Mobile Banking. 
What login information do I use?
You will use your current Internet Banking ID and Password that you use to login on your desktop, laptop, iPad, etc.
How do I download the Mobile Banking App?
Download our app today by searching for The First, A National Banking Association in the App or Google play store. Signing up for mobile banking allows you to have all of the features as online banking and bill pay on the go!   
 
 
 
 
Customer Care Center
What is the phone number for your Customer Care Center?
1-855-257-2265 
What are your Customer Care Center hours?
Our Customer Care Center hours are:
8:00 am CT - 5:00 pm CT
What is my routing number?
065303360