Documents in Portable Document Format (PDF) require Adobe Acrobat Reader 5.0 or higher to view,download Adobe® Acrobat Reader.
Woman using phone.

Contact Us


You may contact us by phone:

Report Lost or Stolen Debit Card or ATM Card: 888-297-3416 (available 24 hours daily)
Telephone Banking: 1-866-362-6477 (available 24 hours daily)
Customer Care Center: 1-855-257-2265 | Available from 7:00am - 11:00pm CT, Monday through Friday. Saturday, Sunday and all holidays (except Thanksgiving & Christmas) 9:00am - 5:00pm CT
Bill Pay Support Center: 1-866-665-0288 | Available from 6:30am  - 1:00am Central, Monday through Friday


The First Bank (the “Bank”) strives to meet the needs of its entire community. In order to assist in accomplishing this goal, the Bank has developed this Language Assistance Plan (“LAP”) in an effort to meet the needs of those with limited English proficiency (“LEP”).

To properly service customers and non-customers with limited English proficiency, the Bank will incorporate one or more of the following as applicable and necessary:

  1. Continue monitoring markets where we operate to assess LAP sufficiency and needs.
  2. Use of Spanish-speaking employees in the Bank’s Call Center, subject to availability and applicability.
  3. Consider utilizing translation technologies, subject to TPRM review, monitoring, and third-party vendor certification.

Additionally, the Bank will welcome a bilingual friend, family member or translator of a LEP customer to assist with translation.

Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. También se encuentran disponibles de forma gratuita ayudas y servicios auxiliares adecuados para proporcionar información en formatos accesibles. Llame al 1-855-257-2265 para servicios de asistencia lingüística en español.

-or- fill out the form below

* indicates a required field

Are you a current customer of the bank?*

There was an error submitting the form

Thank you for your submission!

We will be in touch with you soon.